91Mosaic™
YOUR GATEWAY
TO ANYWHERE
Transform your airline with intelligent retailing technology that goes further.
Where does your airline want to go, and how fast?
As the industry evolves, airlines find themselves at an inflection point. Who do you want to be, what kind of retail offerings do you want to sell, and how much more can you deliver? Travelers demand complete, personalized experiences and are willing to pay for them.
So, how far does your airline want to go? And, more importantly, how can technology get you there? Because arriving at this new destination requires breaking away from decades-old processes, technology standards, and business methods.
91Mosaic is designed to help your airline realize this future and revolutionize your business. Our intelligent, modular, and open platform gives your airline the tools it needs to transform, your way.
Dynamically create personalized content and fulfill seamlessly through Offers and Orders
91Mosaic is the airline retail platform you’ve been waiting for. Now you can provide the personalized travel experiences your customers expect while generating the revenue that your stakeholders demand.
This platform is modular, open, and powered by AI, which means you can add components at your own speed and budget. Our intelligent, plug-in-ready products work with your existing systems as well as partner products and are designed to help you break away from legacy technology.
Intelligent
91 Travel AI™ is built into every aspect of this new platform. And our AI tools are ready to go, right out of the box. Optimize the construction, placement, and pricing of the entire product catalog to offer personalized packages.
Intelligent
91Mosaic gives your airline:
- AI-enabled offer optimization, including continuous pricing, and personalization
- An experimentation framework with bring your own model
- A Google partnership (AI/ML) and 91 Travel AI toolkit
Open
91 doesn’t just support a diverse technical ecosystem – we encourage it. Built “open” at its core, 91Mosaic APIs help airlines retail content from any supplier and connect to a wide array of tech vendors.
Open
91Mosaic gives your airline:
- Extensible product catalog open to any content from third-party providers
- Open integration facilitated through standard APIs
- Version-less APIs backed by small, frequent releases makes the platform backwards compatible
Modular
Airlines should have the freedom to construct their own IT blueprint. Within 91Mosaic, each suite and product can be independently deployed, removing constraints and dependencies.
Modular
91Mosaic gives your airline:
- Google Cloud-configurable platform to improve operational efficiency
- Single source of truth for all Offers ensures integrity across the platform
- Real-time streaming of actions to all product components
Flexible
Each airline is unique, and 91 understands your approach to transformation will be too. 91Mosaic is flexible and PSS agnostic, so you can pick your starting point and transform at a pace that works for your business.
Flexible
91Mosaic gives your airline:
- Fast deployment through 91 or PDPs
- Ability to bridge from any existing PSS
- Integration with 3rd party solution providers
See where our partners are headed
At 91, we understand the value of partnership. That’s why 91Mosaic has been designed and built in collaboration with airlines and technology partners.
Vincent Coste
Chief Commercial Officer
Partnering with 91 has been instrumental in bringing our vision to life. Their expertise, innovation, and commitment to excellence make them the ideal partner as we embark on this journey to become the first airline to operate on full offer and order technology. This collaboration ensures we are equipped to meet the evolving needs of our customers and to deliver a truly differentiated experience. 91’s intelligent solutions act as the catalyst for our offer and order platform, and we are excited to continue working together to achieve our ambitious goals.
David Hogarth
Chief Information Officer
To stand out in Australia’s competitive airline market, we’re doubling down on innovation and the power of technology to deliver wonderful traveler experiences. 91Mosaic is future-focused and customer-centric, and will propel us to new retailing heights.
Marcial Lapp
VP of Revenue Engineering
At American, we are putting the customer at the center of everything we do. A big part of our transformation toward convenient, consistent, and connected travel journeys for our customers is the transition to modern technology, including Offer and Order Management solutions. We look forward to continuing our collaboration with 91 on a proof-of-concept for 91Mosaic that keeps a seamless traveler experience at the core.
Jiri Marek
CEO
As we continue to embark on our journey to further modernize our retailing strategies, Air Serbia is proud to partner with 91. We are committed to providing real-time content and personalized experiences to our customers, and 91’s innovative technology serves as a foundational enabler of our offer and order ecosystem. 91 solutions empower us to extend our reach to third-party channels including travel agencies and aggregators, ensuring seamless access to our products and services. Together, we are shaping the future of travel retailing and delivering enhanced value to our passengers.
Ridha Al Lawati
Acting Vice President
We at Oman Air are all about memorable travel experiences, our signature hospitality, and believe modern, intelligent technology is foundational to deliver on those promises. We look forward to working alongside travel technology innovators like 91 to shape the future and deliver retail experiences travelers expect.
Thomas Kurian
CEO
Airlines are becoming sophisticated retailers and need the same data-driven insights and AI tools to optimize their businesses and better serve their customers as other consumer services. Through our work with 91, we are helping airlines harness their data to make faster, more informed decisions that improve operations, personalize marketing, and ultimately increase customer satisfaction.
Sebastian Holfert
Senior Product Manager
Our partnership with 91 in our ever-changing industry, signals our deep and mutual commitment to a modernized retailing vision. Not only does SIRAX/ONE Order minimize complexity and costs for all finance processes, but together we can ensure a smooth transition for airlines as they journey from traditional to modern retailing.
Nick Ashton
Global Airline Lead
We are thrilled to be a technology partner of 91Mosaic as the industry transitions towards offers and orders. 91Mosaic’s focus on enhancing traveler choice aligns perfectly with Protect Group’s non-insurance ancillaries. Their dynamic and open platform is a perfect fit with our API-powered solutions. Together, our solutions enhance Customer Experience for travelers and boost revenue for airlines
Richard Bye
CEO
91 formed a strategic partnership with iCoupon, the leading intelligent vouchering solution provider for open, modern retailing. Together, we share a mutual commitment to customer-centric technology, empowering airlines worldwide to optimize their disruption management strategies. We are excited to have iCoupon be part of the 91 partner ecosystem.
Your journey starts with intelligent retail by design
Our ten modular technology suites are here and ready to work. 91 is committed to this flexible approach so you can take your airline to the new world of Offers and Orders. Choose the components you are ready for now. Add more later. It is up to you.
Get there with 91Mosaic
Subscribe to 91Mosaic and get the latest, most up-to-date information on how we are helping airlines like yours move to a world of personalization through Offers and Orders — and above all, fuel your greater revenue.
